How can I track my order?
We will send you your tracking details at the time of your purchase. If for some reason the link doesn't work or you don't get these details, please email firstname.lastname@example.org and we'll help you out! You can also keep an eye on your order at https://auspost.com.au/mypost/track/#/search.
What payment methods can I use?
We accept Visa, MasterCard, Amex, Apple Pay, PayPal, Afterpay and Shopify Pay.
Can I change my order once it’s placed?
If you wish to cancel your order, please email email@example.com before it has been dispatched (you will be informed when your product has been dispatched via the email you registered with while making your purchase). After this time, a small restocking fee will occur and all shipping costs will be at the cost of the buyer. You can read more about our returns policy here.
Can I order express?
Yes, this option can be selected at the checkout.
When will my order arrive?
Depending on where you live, your order should reach you within 3 – 7 business days. Please note that this will vary in the case of public holidays, weekends and Christmas time.
Can I return my items?
Yes you can, please refer to our returns policy here.
Do you ship internationally?
Unfortunately not at this stage, but hopefully down the track we will!
Are you in any shops?
As online is our primary location, we are not actively searching for wholesale opportunities. We are however in one location, which you can view here.
How can I return if I’ve paid using Afterpay?
As Afterpay has technically processed the payment, it will have to get approved by them, which we can organise. Once this has been approved, it will work like a normal return.
How to I contact Bare Skinfood?
You can email firstname.lastname@example.org at anytime!
Can I use Bare Skinfood if I have sensitive skin?
YES! We are so proud to be a brand that has specifically formulated all of our products to suit sensitive skin types. All of our future products will accomodate for this as well so you can have a worry free skin care regime!
Will Bare Skinfood work if I have oily skin?
It sure will! We have formulated our products with ingredients that are non-comedogenic meaning that they will not clog your pores. They have also been formulated with an ideal pH level to ensure your skin is perfectly balanced.
Will Bare Skinfood work if I have dry skin?
It sure will! We have enriched our products with hydrating and nourishing ingredients that help to combat dry skin. Unlike other products that help dry skin, ours are not thick or heavy. We have also used ingredients that help to actually lock in all that goodness so your skin stays hydrated for longer.
Will Bare Skinfood work if I have mature skin?
It sure will! All of the ingredients that we have used are extremely gentle so will not irritate skin that is on the thinner and more delicate side. Our products have also been formulated to help the skin rejuvenate, heal and promote collagen production.
Is it safe to use on teenage skin?
It sure is! All of the ingredients that we have used are extremely gentle so will not irritate skin that is on the younger side. As the skin is changing at this time with different hormone levels, please always do a patch test before using.
Can I use Bare Skinfood if I have acne?
Absolutely! We have formulated our products with ingredients that are non-comedogenic meaning that they will not clog your pores. They have also been formulated with an ideal pH level to ensure your skin is perfectly balanced. We have also used an abundance of anti inflammatory ingredients as well as ones that help to heal the skin, which is ideal for this skin condition.
Are the products non comedogenic?
They definitely are! We have ensured the ingredients that we have used have an extremely low comedogenic rating so they will never clog your pores.
Can I still use Dew Drops if I have oily skin?
Absolutely! There is a lot of misconception about this, however using the right oil on oily skin can be a lifesaver! If you have excessive oil on your face, it may mean that your skin is actually dehydrated, and your skin is trying to combat this by producing more oil to keep it moist. However, as much as your skin is trying to help, this isn't the answer. Our Dew Drops provide your skin will all the proper nourishment and hydration so that your skin's sebum levels will balance out.
PRODUCTS & INGREDIENTS:
What ingredients make it good for sensitive skin?
We have used only the most gentle and pure ingredients in our formulas to ensure even the most sensitive skin types can use them. We have used ingredients that are anti inflammatory, healing and natural antihistamines to help soothe, calm and nourish your skin. They have also been formulated to help to restore your skin's natural barrier, which is often impaired in those with sensitive skin.
What order do I apply the products?
As a general rule, products are applied thinnest to thickest. So the first step will be to use the Purifying Mousse, then the Multivitamin Crème and then the Dew Drops. However, due to the composition of both the crème and drops, this order can be switched if preferred.
If you have more of an oily skin type, you may benefit from applying Dew Drops followed by the Multivitamin Crème and vice versa if you have a dry skin type.
Is Bare Skinfood tested on animals?
Absolutely not! We're not about that.
Do your products contain Palm Oil?
Nope! This is something that we're so proud of and something that sets Bare Skinfood apart. You can read more about us and palm oil here.
Does Bare Skinfood use any nasty ingredients?
Not in the slightest! We have been very adamant during the whole formation process that no nasty ingredients would be acceptable. You can read about what's not in our range here.
Where is Bare Skinfood made?
Bare Skinfood is designed in Melbourne and made in Byron Bay.
Who is Bare Skinfood certified with?
Bare Skinfood is certified COSMOS Organic by the ACO Certification. The ACO is Australia’s largest certifier for organic and biodynamic produce. You can learn more about our certification here.
What is the difference between certified organic and just organic?
Any brand can actually put 'organic' on their packaging, no matter what's inside as a marketing tactic to sway customers into thinking that it is good for them. However, the certification ensures compliance with national and international production standards and allows ingredients to be traced back to their origin.
Organic certification involves auditing a companies methods to ensure that they comply with the guidelines of organic production.
Every step of the process from the farms to the end product must be audited according to the Organic Standard to be able to market a product using the organic BUD logo. You can learn more about our certification here.
What are the expiry dates for Bare Skinfood products?
All of our products have a 24 month expiry date.
Is your packaging environmentally friendly?
We have tried our best to ensure that we have only used materials that can be recycled or up cycled. Two of our bottles are glass and one is recyclable plastic. Bare Skinfood is in the process of re designing the one plastic bottle but as a result will require formulation changes, so may take a little while.
Are your products fragrance free?
Absolutely! They only consist of natural essential oils to create a subtle aroma, which had to be included to help formulate the products.
Can I use Bare Skinfood if I have eczema?
Yes! We have used only the most gentle and pure ingredients in our formulas to ensure even those with eczema can use them. We have used ingredients that are anti inflammatory, healing and natural antihistamines to help soothe, calm and nourish your skin. They have also been formulated to help to restore your skin's natural barrier, which is often the case with eczema. However as all levels of this condition can vary, please always do a patch test before using.
Does Bare Skinfood offer any samples to try?
Unfortunately not at this stage. We do however have very detailed product descriptions to ensure you know everything about what you’re buying and if you’re not completely satisfied after you purchase, we do offer refund solutions, which you can read about here.
Still have an unanswered question?
Please email us at email@example.com and we'll be happy to help.